Below you’ll find answers to common questions about Stitchlyn’s products, quotations, work orders, invoices, privacy, and support.
1) How do I create a quotation for custom products?
Log in and open the Product Catalog. For each item, choose the attribute set (e.g., Shirt size/color, Umbrella radius/handle length) and click Add to Quotation. Go to My Quotations, review quantities, add notes, and submit. You’ll receive email updates as it moves from Draft → Submitted → Approved/Rejected.
2) Can I edit a quotation after submitting it?
You can edit while in Draft. After Submitted, request changes via the quotation’s Request Revision action. Our team will return it to Revised so you can update attributes, quantities, or notes without losing history.
3) What happens after a quotation is approved?
Approved quotations trigger work order creation. Quantities are split across units (if needed) based on capacity. You can track each work order’s status (Pending, In Progress, On Hold, Completed, Delivered) from your dashboard.
4) How are product attributes handled (e.g., shirt sizes or umbrella dimensions)?
Each product has a defined attribute set. When you add it to a quotation, you’ll see only relevant fields. Your chosen values are stored on the quotation line item so production follows your exact specs.
5) Can I place bulk or repeat orders easily?
Yes. Use Duplicate Quotation to copy a past quote, adjust quantities or attributes, and resubmit. For recurring orders, talk to support about templated quotations and scheduled reminders.
6) How is pricing calculated?
Base price + attribute adjustments + applicable taxes (GST) = item total. Quotations show a detailed breakdown. Final invoice reflects any approved changes, discounts, or shipping/handling if applicable.
7) What payment methods do you accept?
We support bank transfer/NEFT/IMPS and, where enabled, UPI or online gateway payments. Payment instructions appear on the invoice PDF and in your Invoices dashboard.
8) How do I download a PDF invoice?
Open the invoice detail page and click Download PDF. The PDF includes your billing details, line items, taxes, and our bank info. For consolidated statements, contact support.
9) What is your product warranty?
We provide a limited warranty against manufacturing defects for a specified period from delivery. It excludes wear-and-tear, misuse, or modifications. To file a claim, submit photos, your invoice number, and a description via the Help Center.
10) What is your return or replacement policy?
Customized items are generally non-returnable unless there is a verified manufacturing defect or spec mismatch. Report issues within the stated timeframe; we’ll arrange repair, replacement, or credit as applicable.
11) How is my personal data protected?
We collect only necessary data (contact, billing, order details) and protect it via encryption, access controls, and regular audits. We never sell your data. See our Privacy Policy for full details and your rights.
12) Can I delete my account or request data removal?
Yes. Submit a request from your account or email support. We will verify your identity and process deletion subject to legal/financial record-keeping requirements (e.g., invoices retained for compliance).
13) How do shipping and delivery work?
Lead times depend on product type and quantity. Once work orders are completed and QC passes, dispatch is arranged with tracking shared in your dashboard and via email/SMS.
14) My page shows old prices or missing images. What should I do?
Hard-refresh (Ctrl+F5). If issues persist, clear browser cache and revisit. Site admins can clear Drupal caches and rebuild asset aggregates. If it’s still off, raise a ticket with the product URL and a screenshot.
15) How do I contact support and what are the response times?
Use the Help Center ticket form, email, or phone. We aim to acknowledge within one business day and resolve most issues within 2–3 business days, depending on complexity and required verifications.