1. Introduction
This Warranty and Privacy Policy outlines the terms and conditions for the use of Stitchlyn products and services, as well as our commitment to safeguarding your personal information. By purchasing our products or using our services, you agree to the policies outlined here.
2. Product Warranty Coverage
All Stitchlyn products are covered under a limited warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use conditions. The coverage period may vary depending on the type of product purchased, and will be clearly stated in your purchase documentation.
3. Warranty Exclusions
This warranty does not cover damages caused by misuse, neglect, accidents, unauthorized modifications, improper installation, or natural disasters. Consumable items such as fabrics, threads, or other materials used in the manufacturing process are excluded unless specifically stated otherwise.
4. Claim Process
To initiate a warranty claim, please contact our customer service team with proof of purchase, product details, and a clear description of the defect. Our team will guide you through the process, which may involve inspection, repair, or replacement of the product at our discretion.
5. Limitations of Liability
Stitchlyn shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products, including but not limited to loss of business, revenue, or data. Our liability is strictly limited to the repair or replacement of the defective product under the terms of this warranty.
6. Privacy Commitment
We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your data in connection with our products and services.
7. Information We Collect
We may collect personal information such as your name, contact details, billing address, shipping address, payment information, and purchase history. Additionally, we may collect non-personal information such as browser type, device information, and usage statistics for analytical purposes.
8. How We Use Your Information
Your information is used to process orders, provide customer support, improve our services, and communicate important updates. We may also use your data for marketing purposes, but only with your explicit consent and in accordance with applicable laws.
9. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist us in delivering our services, such as payment processors, shipping companies, and IT service providers. All third parties are required to maintain the confidentiality of your information.
10. Data Security
We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
11. Your Rights
You have the right to access, update, or request deletion of your personal information. You may also opt out of marketing communications at any time by contacting our support team or using the unsubscribe option provided in our emails.
12. Changes to This Policy
We reserve the right to update this Warranty and Privacy Policy at any time. Any changes will be posted on this page, and significant updates will be communicated to you directly. Continued use of our products or services after changes are posted constitutes acceptance of the updated terms.